Every SaaS estate carries a long tail of dormant seats — licences provisioned for joiners who never logged in, contractors that left, teams that migrated tools, free trials silently upgraded into paid tiers. The discovery dashboard fills up. The invoice keeps arriving.
The reason this waste survives is not detection — it is fear of the wrong revoke. Cut the wrong seat and you break a live workflow, lock a director out mid-quarter, or wipe a licence that turned out to be in active use under a service account.
So the dormant list grows. Spend grows with it. And nobody owns the action because nobody can prove the action is safe.